Optional synchronization
The app works without sign-in. To recover a workspace on another device, open Settings → Backup and synchronization, then link Apple.
SUPPORT
Practical help, directly from the team.
Email contact@myestatemap.app for help with synchronization, subscriptions, data management or CSV import.
CONTACT
contact@myestatemap.app
PREPARE YOUR REQUEST
What to include
- Whether the workspace is anonymous or linked with Apple
- Your iPhone or iPad model and iOS/iPadOS version
- The screen or action involved and the exact message shown
- Screenshots with unrelated personal information hidden
- For purchases, the plan and approximate purchase date — never send a password or full payment details
Restore purchases
Use the same Apple Account that made the purchase, then choose Restore Purchases in My Estate Map. No My Estate Map sign-in is required to ask Apple to restore the subscription.
Manage or cancel
Apple manages subscriptions. Open iPhone Settings, your Apple Account, Subscriptions, then My Estate Map. Deleting the app or account does not cancel Apple billing.
Refunds
Apple processes App Store refunds. Request one through reportaproblem.apple.com; LE LAB IMMO cannot issue an Apple payment refund directly.
Erase data
An anonymous user can choose Erase my data in Settings → Backup and synchronization. A linked user can delete the linked workspace there after recent authentication. This remains separate from Apple subscription cancellation.
CSV import
Confirm the file is CSV and keep a header row. Column analysis is automatic; resolve only the property issues and possible duplicates shown after analysis.
Privacy and GDPR
Use the support email for access, correction, deletion, restriction, portability or objection requests. Identity verification may be required.
