Sign-in
Confirm network access, retry the same Apple or Google sign-in method, and include the displayed error if the issue continues.
SUPPORT
Practical help, directly from the team.
Email support@myestatemap.app for help with sign-in, subscriptions, account management or CSV import.
CONTACT
support@myestatemap.app
PREPARE YOUR REQUEST
What to include
- The email address used to sign in
- Your iPhone or iPad model and iOS/iPadOS version
- The screen or action involved and the exact message shown
- Screenshots with unrelated personal information hidden
- For purchases, the plan and approximate purchase date — never send a password or full payment details
Restore purchases
Sign in to the My Estate Map account associated with the purchase, open subscription settings and choose Restore Purchases.
Manage or cancel
Apple manages subscriptions. Open iPhone Settings, your Apple Account, Subscriptions, then My Estate Map. Deleting the app or account does not cancel Apple billing.
Refunds
Apple processes App Store refunds. Request one through reportaproblem.apple.com; LE LAB IMMO cannot issue an Apple payment refund directly.
Delete an account
Use Settings → Account → Delete account after recent authentication. This full deletion is separate from Apple subscription cancellation.
CSV import
Confirm the file is CSV, keep a header row, review column matching and use manual matching if AI assistance is not selected.
Privacy and GDPR
Use the support email for access, correction, deletion, restriction, portability or objection requests. Identity verification may be required.
